Privacy Policy

Privacy Policy

Effective Date: October 15, 2024
Last Updated: October 15, 2024

Crown Diamond Cleaning Services (“we,” “us,” or “our”) is dedicated to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you engage with our services, including through our website, booking forms, and marketing activities. By using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with Crown Diamond Cleaning Services via booking forms, lead forms, or other communication channels. This may include:

a. Personal Identification Information

  • Full Name: To identify you.
  • Email Address: For booking confirmations, service updates, and marketing communications.
  • Phone Number: For service communication, scheduling, and promotional SMS messages.

b. Service-Related Information

  • Type of Cleaning Service: Residential, commercial, or specialty services.
  • Property Details: Number of bedrooms, bathrooms, and other cleaning needs.
  • Additional Instructions or Preferences: Any information to personalize your cleaning experience.

c. Payment Information

We may collect payment details for services, but Crown Diamond Cleaning Services does not store credit card numbers or sensitive financial information directly. We use third-party payment processors that adhere to industry security standards.

d. Automatically Collected Information

When you interact with our website, we may collect data through cookies, web beacons, and server logs, including:

  • IP Address
  • Browser Type
  • Operating System
  • Device Information
  • Pages Viewed
  • Date and Time of Visit

This helps us analyze trends and improve user experience.

2. How We Use Your Information

We use collected information for:

a. Service Provision

  • Managing bookings and delivering cleaning services.
  • Sending booking confirmations, reminders, and updates.
  • Responding to inquiries and customer service issues.

b. Marketing and Promotions

With your consent, we may use your information for marketing, including:

  • Sending promotional emails or SMS messages.
  • Analyzing preferences to tailor content.

You can withdraw consent at any time by clicking “unsubscribe” on emails or replying “STOP” to SMS messages.

c. Business Operations and Improvements

  • Enhancing our website and services based on feedback and analytics.
  • Analyzing marketing campaign performance.

d. Legal Compliance

We may use personal information to comply with legal obligations or to protect our rights.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data in the following cases:

a. Service Providers

We may share data with trusted providers who help us operate, such as:

  • Payment processors
  • Email and SMS platforms
  • Customer service software

b. Legal Requirements

We may disclose your information to comply with legal obligations or protect our legal rights.

c. Business Transfers

If Crown Diamond Cleaning Services is involved in a merger or sale, your data may be transferred as part of the business.

4. Data Retention

We retain personal information as long as necessary for the purposes outlined or as required by law. Once no longer needed, we will delete or anonymize your data.

5. Your Privacy Rights

You have the right to:

a. Access and Rectification

Request access to or correction of your data.

b. Data Portability

Receive a copy of your information in a structured format.

c. Right to Erasure

Request deletion of your information, subject to legal obligations.

d. Withdraw Consent

Withdraw consent for marketing communications.

e. Restrict Processing

Request restricted processing in certain cases.

To exercise these rights, contact us at privacy@crowndiamondcleaning.ca.

6. Data Security

We employ appropriate measures to protect your data, including encryption, secure servers, and regular security assessments. However, no transmission over the Internet is entirely secure.

7. International Data Transfers

Your data may be transferred, stored, or processed in Canada or other countries where our providers are located, in compliance with privacy laws.

8. Cookies

Our website uses cookies to enhance your experience. You can manage cookie settings through your browser.

9. Updates to This Policy

We may update this Privacy Policy periodically. We encourage you to review it to stay informed of any changes.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Crown Diamond Cleaning Services
Email: privacy@crowndiamondcleaning.ca
Phone: +1-905-246-5523
Address: 76 Lake St, St. Catharines,L2R 5X4
Website: https://crowndiamondcleaning.ca